Malaysian messaging platform Respond.io raises $62.5 million（約100億円） Series B to expand AI agent capabilities and pursue acquisitions in North America and Europe.

What happened

Respond.io, a customer conversation management platform based in Kuala Lumpur, closed a $62.5 million（約100億円） Series B round led by Camber Partners with participation from Endeavor Catalyst and existing investors. The company has grown to $35 million（約56億円） in annual recurring revenue with 169% year-over-year growth and a 30% profit margin, and is currently processing 2 billion messages per quarter.

Why it matters

Respond.io uses AI agents to automatically handle customer inquiries across messaging apps like WhatsApp, Instagram, TikTok, and others—a capability that directly addresses a structural advantage over legacy competitors. Unlike traditional enterprise software that charges per user, Respond charges by conversation volume, meaning its revenue grows whether humans or AI handle the messages. This pricing model insulates the company from commoditization by ChatGPT-like tools. The company's early start in the messaging space has created a data flywheel: more messages feed better AI, which attracts more customers.

What to watch

CEO Gerardo Salandra plans to use the new capital for hiring, organic growth, and acquisitions of bolt-on technology and established teams in Europe and North America. He is already in talks with potential acquisition targets and expects both regions to become the company's largest revenue segment within two to three years, up from a combined 20% of current revenue. Salandra's stated ambition is to ring the bell at Nasdaq.