AIworker: 37 of 60 firms seek process automation, 36 training

AIworker's report stands out because it is built from the words of customers themselves, not from survey checkboxes. The company re-read transcripts of direct sales meetings, counted only statements made by the customer, and classified them into ten categories. That method explains why the top two findings—process automation (62%) and employee training (60%)—land so close together: 22 companies discussed only development and 21 discussed only training, while 15 discussed both. In other words, many firms arrive with a specific operational need in mind, and a roughly equal group arrives worried about whether their people can use the tools.

The time split adds a second layer. Security and usage-rule questions climbed from 24% in April–June to 57% in July–October, while process development and automation fell from 68% to 48%. AIworker cautions that the July–October sample is smaller and skews toward larger companies, so the shift should be read as a broad tendency rather than a precise trend. The tool-level notes are similarly tentative, with fewer than 20 companies per tool: Copilot users (18 companies) most often raised adoption concerns (6 companies), while ChatGPT users (19 companies) most often raised questions about choosing between free and paid versions (8 companies). The report is free, but download requires a corporate email address and other company details, and free email addresses are not accepted.