AI makes work harder to judge, say 1,700 managers in Nielsen survey

The survey, commissioned by work-management company Monday.com, points to a gap between individual enthusiasm and organizational readiness. Michal Miller Levi, head of market research and customer insights at Monday.com, compared managers' excitement to the early days of the internet in the 2000s and said the struggle comes from AI moving faster than organizational processes. As a result, managers are rethinking what they value: 78% have changed how they evaluate employees, placing more weight on prompt-writing, task delegation to AI, and experimentation.

The report also documents a quieter cost. Someone has to decide which tasks go to AI agents, check the output, and step in when something goes wrong, which the report describes as a new layer of "invisible labor." Meanwhile, the tool sprawl managers expected AI to shrink has grown instead: 57% say their organizations have more tools in circulation than before, and only 29% describe their AI infrastructure as fully optimized and centralized. Levi said businesses had expected to consolidate software but instead face more apps, integrations, and shadow AI usage.