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Salesforce leverages AI agents to slash $100M in support costs while handling 3M customer conversations, now expanding the technology for broader business applications.
Fortune AI · April 18, 2026
AI Summary
- •Salesforce deployed AI agents to reduce customer support costs by $100 million
- •The AI system successfully managed 3 million customer conversations
- •Company is now extending AI agent technology beyond cost reduction to drive new revenue opportunities
- •Demonstrates how efficiency gains from AI can be repurposed for broader business value creation
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