Casap raises $56 million Series B led by Base10 Partners

Casap's pitch rests on a gap it identifies in financial operations: resolving transaction disputes, investigating suspected fraud, and assisting financially distressed customers require specialist knowledge and judgment across scattered systems. The company argues that only the largest financial institutions have been able to handle such work at scale.

The startup's agents are designed to work on top of systems a bank already uses, applying each institution's policies and procedures and handing off to staff when human judgment is required. Every decision leaves a record of its rationale and execution, which the company says supports later explanation and audit. For disputes, the agents cover intake, investigation, decision, evidence gathering, fund recovery, and consumer contact, while Casap's specialist team works on-site to help reorganize workflows and support adoption.

The investor mix adds a strategic dimension: Experian and Synchrony join existing backers Emergence Capital and Lightspeed Venture Partners. Casap says it is already extending the agents beyond disputes at customer request and plans to move into fraud, collections, billing, and complex exception handling, and it is exploring new indicators for detecting first-party fraud with Experian.