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AI Business & IndustryFortune AIPublished: Sep 23, 2026, 01:00 JST

Salesforce's $25 billion buyback masks the SaaS debt trap

Salesforce's $25 billion buyback masks the SaaS debt trap

3 Key Points

  1. What happened

    Salesforce borrowed $25 billion and launched its largest-ever share buyback, then announced Claudeforce in August. HubSpot, Workday, ServiceNow, and Adobe ran similar playbooks, authorizing buybacks instead of committing capital to build their own frontier AI.

  2. Why it matters

    The author argues this means these companies are managing the stock price rather than saving the business, which points toward a debt-driven death loop for the category.

  3. What to watch

    The author says the bounce is already discounting now that the buyback is done and Dreamforce produced no meaningful new build, though the market may still prioritize reported earnings over buyer behavior.

WHO IT HITSSalesforce and other enterprise software customers now have a first-class path to replace incumbent front ends with AI-generated alternatives, while investors in these companies face a category being repriced as a cash-return vehicle.

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Context & Analysis

The article frames a debate last week about whether AI is slowing down as the wrong debate. While the market argued over data-center bubbles, the author points to a different bubble: the SaaS debt trap. When multiples collapsed — the SaaS index fell 6.5% in 2025 while the S&P 500 rose 17.6%, and median SaaS revenue multiples dropped from 18x in 2021 to about 3x — the incumbents took on record debt, bought back their own stock, and dressed it up as an AI strategy.

Salesforce ran the most extreme version. It entered March with $7.3 billion in cash, but management chose to borrow anyway, issuing $25 billion in senior unsecured notes with maturities running to 2066. Senior notes on the balance sheet went from $8.5 billion to $33.3 billion in one quarter. Adobe executed $23.3 billion in buybacks at an average price around $412, but the stock closed at $250 — retiring capital at prices 65% above where the market is bidding today. The author argues that if Benioff believed Agentforce would reaccelerate the business, he would have kept the powder dry and spent it on a proprietary model or a lab-scale strategic stake.

Buyer behavior underneath the earnings prints is shifting. A regulated health insurer canceled its $600,000 Salesforce contract and rebuilt in two months. Three law firms committed $1.5 billion combined to build their own AI, while zero public SaaS companies have. Private equity and venture capital firms are buying the industries software companies used to sell into. The author says the replacement is running ahead of the coverage, and the market is paying attention to earnings prints while missing what is happening underneath them. Whether the incumbents can convert their reported growth into a credible AI strategy — rather than a stock-price management program — is likely to determine whether the debt trap snaps or holds.

FAQ
What exactly did Salesforce do?
In March 2026, Salesforce issued $25 billion in senior unsecured notes and routed the proceeds into the largest accelerated share repurchase in history. On August 26, Benioff announced Claudeforce, putting Claude inside Salesforce.
What did the other SaaS companies do?
HubSpot authorized $1 billion in February 2026 and another $1 billion in August. Workday authorized a fresh $4 billion buyback on August 27. ServiceNow authorized $5 billion in January. Adobe authorized a new $25 billion buyback in April running through 2030.
How fast is Anthropic growing compared to these SaaS companies?
Bloomberg reported Anthropic's annualized run rate crossed $65 billion at the end of July, up sevenfold from the $9 billion it exited 2025 on. The article says Anthropic added a Snowflake plus a Palantir to its run rate every quarter this year.

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