Fujitsu launches AI-plus-expert incident response service from 10月30日

Fujitsu's new offering is a retainer service, meaning customers engage it in advance so support is ready when an incident occurs. The service combines two AI-driven functions: forensic investigation, which examines data from devices and other sources for traces of intrusion and the extent of damage, and threat analysis, which examines malware and suspicious URLs. Customers can upload the data to be investigated at any time, and AI analysis can begin immediately.

The company frames the need in terms of speed. As AI advances, cyberattacks are getting faster, so in addition to preventing damage, organizations need to respond and recover quickly once an incident occurs. Fujitsu says that rapidly identifying the scope of damage and the cause is especially important after an incident, but delays in initial response and decision-making had been a challenge. Its answer is to speed up part of the investigation and analysis that specialists previously handled, with Fujitsu security experts then verifying and supplementing the AI results and compiling a report with traces of intrusion, suspicious behavior and recommended countermeasures.

Looking ahead, Fujitsu says it will strengthen the service under its Cyber Security Nerve Center, a virtual organization that serves as the core of its cybersecurity strategy, and will work to advance incident response by combining AI with cybersecurity expertise. It also says it will support customers' cyber resilience through this and other advanced security services.