What happened
Hitachi and Hitachi City launched a demonstration test of the 'Hitachi Nursing Care and Welfare AI Assistant,' using AI avatars at city hall and an AI chatbot on PCs and smartphones, running through March 31, 2027.
Why it matters
The two parties saw few places where citizens could casually consult about nursing care and health, so they trained the AI on the city's elderly welfare and nursing insurance systems to provide needed information, as part of their smart-city co-creation project.
WHO IT HITSThis affects elderly residents and their families in Hitachi City who need information on nursing care and welfare, as well as municipal staff in the city's elderly welfare and nursing insurance divisions.
Summaries like this, every morning.
The demonstration test is part of a broader 'co-creation project' between Hitachi and Hitachi City aimed at realizing a next-generation smart city using digital technology. In the project's grand design for health, medical care, and nursing care, one goal is to create an environment where people can consult about illness and health concerns at a place and time that suits them.
The project identified a specific problem through its activities: there are few places where citizens can casually consult about nursing care and health. To address this, the AI was trained on the systems and information of the city's Elderly Welfare Division and Nursing Insurance Division, enabling it to answer with necessary information. A photo caption dated November 5, 2026, shows Hitachi's Kentaro Takada explaining the system at a location in Hitachi City.
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