LeapAI automates Trustford intake with Claude Code

LeapAI's 'AI Consultant on Tour' is built around a simple format: its CEO sits beside a business owner and implements AI on the spot. The first episode chose Trustford, a firm handling real estate sales mainly in Tokyo and Utsunomiya, and focused on its appraisal intake — requests arriving from bulk appraisal sites that staff had to check, copy, and log daily.

The Trustford side is notable for who is involved. President Ayuki Maede joined Recruit as a new graduate, handled more than 200 real estate companies in the Tokyo metropolitan area for SUUMO, then went independent. He already used Claude in chat, but said seeing a terminal screen gave him chills, so he had not adopted Claude Code. That changed during the session, when Claude identified the customer management sheet and then operated Chrome to inspect and safely modify an existing spreadsheet script.

What the episode shows is less about the tool than about how the work was handed off. Iwata had Claude Code work from a recording of Maede explaining his workflow, and told Maede that instructions could be even rougher — just state the goal and let the AI figure out the means. The one line drawn by a human was keeping internal customer information from going outside the company, which Iwata described as raising a new employee. Whether this level of result travels beyond a day-long, on-site session with an expert beside the owner is the open question.