Incredible Health's AI agent Lyn cuts hiring time 30%

Abuzeid's path to Incredible Health began with a decision not to pursue a residency after medical school in London, a choice her father found disappointing. Her reasoning was reach: a doctor treats one patient at a time, while software can serve millions of users. She moved to New York at 24, worked in healthcare consulting at Booz Allen and McKinsey, earned an MBA at Wharton and became a product manager at an early-stage health tech company in San Francisco, where she met Rome Portlock, the MIT-trained engineer who became her co-founder. The company launched in 2017.

The problem the two set out to solve came from their own circles. Doctors in Abuzeid's family complained about understaffing, while nurses in Portlock's family applied to many jobs and often heard nothing back. Digging in, the founders found hospital recruiting teams were often small, overwhelmed by applicant volume and reliant on manual processes. Their answer was to reverse the usual hiring process so employers apply to healthcare workers, with software automating screening and matching for permanent roles at hospitals, surgery centers, home health organizations and other facilities.

In 2025 the company added AI agents developed with health systems including Baylor Scott & White Health, Sutter Health, NewYork-Presbyterian, Johns Hopkins and Tenet Health. Lyn runs the initial recruiter interview and hands candidates off to hiring managers; Gail helps with résumés and interview practice. Whether the 30% reduction in hiring time and the shift to mostly 24-hour interviews hold up as more employers join the marketplace is the outcome to watch, and it likely depends on how well these agents fit the enterprise workflows the company built them around.