What happened
LogicMonitor announced its 2026 Elevate Award winners at its Elevate Community Conference in Chicago, honoring customers including Costco, Cleveland Clinic, Honeywell Business Automation, Markel, Bell Techlogix and Yale University.
Why it matters
The awards signal that large organizations are putting AI-powered observability into daily operations, not just piloting it, which may raise expectations for IT teams across these sectors.
WHO IT HITSEnterprise IT and operations teams at large organizations like hospitals, retailers and manufacturers will face pressure to show similar measurable results from their observability tools.
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LogicMonitor's Elevate Awards highlight how its customers are moving from basic monitoring to AI-driven operations. Cleveland Clinic standardized LogicMonitor as its enterprise observability platform and connected it with ServiceNow CMDB and Epic visibility. Honeywell Business Automation linked observability to business outcomes and has supported more than six consecutive quarters of growth. Markel integrated LogicMonitor with Red Hat to enable self-healing workflows and reduce manual processes. Costco built an end-user experience practice using Catchpoint to identify third-party disruptions faster. Bell Techlogix's AI-powered managed service model achieved 85% alert compression and projects 115.4% ROI with over 21,000 labor hours saved. These examples suggest that organizations are increasingly held to measurable outcomes from their observability investments.
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